Exceeding client expectations

It is a perfectly good idea to impress your clients with your writing and the way that you handle your writing business. Going above and beyond the call of duty will put you in a good position as a writer that comes highly recommended. There are certain basics that all clients expect when they first hire you. If you can give them more you increase your chances of getting a testimonial, repeat business, and referral business.

At the very least, your clients expect original work that is free of grammatical errors and typos. Clients also expect that you deliver on time and follow directions. If you edit and proofread your work more than once, and put effort into the quality of your writing each time, you will certainly make a positive impression on your clients. Meeting the deadline is a no-brainer, but if you can get the work done ahead of deadline, do it. Don’t try to rush the project and sacrifice quality, but deliver really clean copy early whenever possible. Clients appreciate timeliness.When it comes to directions, inquiring on specifics and thinking critically about the work will show them that you are attentive and that you desire to get things just right. Ask questions, even if you think you know the answer.

If you set your standards high, this will also justify calling for a higher price. If you are charging what you are worth, putting in the extra effort to provide excellent service won’t be a problem. You will be able to take your time and feel good about what you do if you are being paid well. There are some clients out there who aren’t willing to pay for quality, but there are many others out there who are willing to pay what you are worth.

Aim to provide high quality writing services, and eventually, you will earn a high paycheck.

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3 CommentsLeave a comment

  1. […] more than is required of you. Exceed your client’s expectations. Deliver our best work every time. Try to turn work in ahead of the deadline. Do a little more than […]

  2. Hi Chesley,

    I just want you to know you’re really inspiring me to do more business-wise for my freelancing career, and to strive to write more too. I really appreciate this opportunity that you’re offering on your blog to learn more about freelance writing as a career. It really does show that you’re passionate about what you do.

    Cheers.

    -Wei

    • Thank you! I am really excited that I have actually inspired someone. 🙂


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