Learning from Client Feedback

As a freelance writer, it is important to pay attention to what your clients say. The life-blood of your business is your clients, and they are the ones you need to please. You can benefit from both negative and positive feedback and you should certainly look closely at both.

Positive feedback is important because you can find out exactly what you did right. If you understand what made your service good, you can continue to do those things that keep your clients coming back. Make sure that you continue to make an effort to meet the same standards, because clients can quickly change their mind about your services if you get lazy or overconfident.

Negative feedback lets you know what you need to improve. You shouldn’t take negative feedback personally or get offended by it. Use it as a tool to work on your writing skills and your business skills to make your freelance writing services better. It can be difficult to stay confident when flaws in your writing or services are highlighted. Nonetheless, it is important to believe that you can and should do better.

Make it a goal to constantly find ways to improve. Offer better customer service, and higher quality writing as much as possible. Your clients are all you have, and you should listen to them.

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One CommentLeave a comment

  1. As I writer I completely understand the concept of ‘Negative Feedback’ as an artist, you are bound to run into creative differences with your clients. The key is to not take it personally and to keep an open line of communication open with your clients… remember your working to create for THEIR needs. The more you know about your client and their needs, the less likely you are to run into negative feedback on your work.

    I also just read another great post on dealing with difficult clients, definitely worth checking out.

    Have a great day!

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